State Farm® Insurance Agent Mica Johnson

"I highly recommend the Mica Johnson State Farm Insurance Agency, especially Agent Tarik Anderson!

I was referred to this agency after my previous auto and homeowners insurance company increased my rates by more than 40%. Making the switch was one of the best referrals I’ve ever received.

Agent Tarik Anderson and the entire Mica Johnson’s staff are professional, knowledgeable, dependable, and truly customer-focused. Time was taken to understand my insurance needs, explain my coverage options, and help me find the best protection at a price that fit my budget. I have never regretted making the change.

The service has been so outstanding that several of my family members have also switched to the Mica Johnson State Farm Insurance Agency. They saved money as well and have been just as pleased with the exceptional customer service.

If you’re looking for an insurance agency that genuinely puts its customers first, I wholeheartedly recommend the Mica Johnson State Farm Insurance Agency. Agent Tarik Anderson and the entire team are simply outstanding!"

"Mica Johnson has the best team in the insurance game. They will guide you through the process from beginning to end; they have the knowledge to assist you; the patience and skillset to calm a you down to let you know they got you and the icing on the cake; the rates are GREAT!!! If you are looking for an agency that will suit your insurance needs from home, auto and life please reach out to Mica Johnson."

"They are so nice
Makesha and Genesis were able to assist with setting up the State Farm app and connecting the beacon for the drive safe and save. Happy to be here"

"Everything I want to say here simply won't fit.. just know that the foolishness I've dealt with from this office over the past couple months has pissed me off enough to be shopping for other insurance.
Their system won't let me into my own account in their website/app. No one has answers or solutions about it. This forces me to use only autopay for payments as well as rely on their contorted version of communication if/when there's anything wrong with my account. So.. crappy situation that puts me in.

They evidently charge a $25 fee if your card declines, which is a frivolous, cruel, and unjust policy that I would NEVER implement in my business, so idk who they think they are. They also don't communicate this fee sufficiently in the SLIGHTEST. They just blindsided me with it when they were attempting to charge me twice for it when one of the times was 100000% their fault and was only waived because of a note on my account standing as "proof" that it was their fault.

The two women I've spoken to in April and May respectively were sweet, although the one in April evidently only barely did her job properly, which caused excessive issues for me dealing with this office, and the other in May was having so many issues trying to get anything done that she seemed brand new (& despite the struggle, she was the most helpful person I spoke with by FAR). Now, the man I spoke with most recently?? That's a whole different story. Rude as hell. Absolutely getting dog-walked by his own out-of-check ego. Talking over me, raising his voice, mainsplaining false information at me, refusing to listen to me. That man doesn't need to be working in customer service. He needs therapy and to stop letting his ego run his life bc interacting with him was disgusting and irksome. I would leave his name if I were able to catch it, but he was obviously in an acoustic-rich room with me on speaker, causing some distortion when he introduced himself in the first couple seconds of the call.

Anyway. They've got surprise ridiculous fees, horrible communication, and a system that seems like a hot mess for both them and their customers. If I gotta call this office one more time over this same issue that has spanned three months now purely due to their own foolishness, I'm going to lose it on Mica since it's her office & find somewhere else for insurance. This office needs to get it ALL the way together."

"Jenesha was great! She was very througho in explaining everything with my auto insurance! Very much appreciated"

"Genesis was great, she was able to help me understand and navigate the challenges and changes needed to process renewal of my policy. I am 81 and have full confidence that she did everything possible to see that my needs were met. Kudos to State Farm for hiring people who really care!!"

"GM, THE State Farm agent Jenesha Taylor of Conyers GA was very helpful . Addressing our needs helping with documents for our closing in the 11th hour. Very much appreciated."

"good nabors for sure"

"Jenesha Taylor provided outstanding services. She was very professional, courteous, kind and helpful. She went over and above to provide exceptional service and assistance. She presented me with different options to think about. I really appreciated her time and effort, and answering of my questions.
Great employee 👏🏾 👌"

"Very accommodating and helpful."

"Genesis was professional and had a great attitude. Not to mention sales pitch you got me"

"I want to sincerely thank Makesha for her outstanding customer service. Makesha is incredibly patient, attentive, and truly took the time to take care of both me and my daughter. Her professionalism and kindess make all the difference."

"Me'Kayla and the team have been pleasant to work with. I appreciate being able to come in office and get the assistance I need."

"Me'Kayla was patience and kind while assisting me. I was stressed and frustrated after several attempts to get my account straightened out by phone and text. I needed her; she understood the issue after listening to me and connected the dots. After experiencing her I'm able to remain with Mica Johnson State Farm Insurance Agency. Thanks!"

"I would like to give a KUDOS to Genesis Diaz! She is absolutely the best!! She assisted me without any hesitation with my renters insurance and made sure that I had everything I needed for my policy and assured me that she would send me the declaration page. She did all of that and more. Thank you for all you do Genesis!! 10/10 Exceptional Customer Service!!!"

"Great mix of professional service with a personal touch. Would hire them to work with me."

"Very great agency. Agent is very friendly, highly recommended to anybody that wants great insurance"

"Excellent experience with this Agency! The agent is helpful, professional and made the process easy from start to finish! Highly recommend"

"Great agency! They are very friendly, knowledgeable and helpful! The agent really cares about her customers. If you need insurance reach out to them best agent ever!"

"After a month of trying to cancel insurance on a vehicle I was given the run around. This ultimately lead to me being told my policy for both of my vehicles were cancelled. I was then quoted $396 for full coverage on a 2019 Kia Forte. I went to Progressive insurance with a quote for full coverage at $180 a month including rental coverage. A week goes by and I receive a call from this office. Today I was told that he never said my policy was cancelled (I literally have a recording proving that is false.) and miraculously my quote is now $257 a month. To sum it all up- this office is difficult to work with and they are scamming people out of their money. The agent’s too worried about money in their own pocket rather than giving fair and honest quotes for insurance. I’ve been a LOYAL Statefarm customer for over 3 years and this is the thank you I get. To top it all off before hanging up the phone Tareek wanted to inform me my rate will go up. However, Progressive is aware of the ticket my husband got OVER THREE YEARS AGO and assured me my rate is locked in for 12 months. Regardless, I’ll take an increase in rates if it means I don’t have to do business with this circus of an office. Jokes on you if you choose to move forward with this agent. Unprofessional, money hungry, dishonest and incompetent."

"I received the best customer service from Genesis. She was so on top of everything and available to answer all my questions. Genesis made sure all my requests were met and I left a happy customer."

"Genesis is a rising star and deserves a raise! Very good Customer Service skills"

"Let me save you guys some trouble! I gave this office one star on the simple face of integrity! I called to switch my agents months ago! First they said I had to talk to the owner. Which is fine she probably just want to reel me back in. The conversation didn’t go as planned. She (Mica) tried to go back and forth with me about wanted to switch agents. Ma’am at the end of the day I’m going to what I want to do. You can’t convince me otherwise. If I called your business and request to change my agents that’s what’s should have been done. The call should have ended on “ Thank you for business all these years” but no it left me confused. I contacted her office multiple times to change my agent over. I sent an email( which she states that whom ever needs to get in contact with her can) but you can’t reply back to an email or call. This process took over a month. I had to call corporate to get this resolved. Yes, I have changed agents before and it was NOTHING LIKE THIS! A word , your integrity sucks!"

"Genesis is the best! She taken the time to help me resolve my issues and frustration with the State Farm App. Her customer service is First Class! Thank you Genesis!"

"I’m very satisfied with my car insurance, but I’m a little frustrated by the repeated calls from this office re: life/homeowners insurance after I’ve told them multiple times I’m not interested in other policies."